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Italians can be very formal and old fashioned, but are also warm and welcoming. Face to face communication is best, and often a third party introduction can speed initial negotiations. Business attire is formal and usually stylish, and handshakes are the norm. Expect plenty of gesticulating and interruptions, or people talking over each other. Business cards are used. Unfortunately the bureaucracy in Italy can slow down deal-making. Business hours are usually 9am to 5pm Monday to Friday, but can vary according to season and region.
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