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Spain is one of the most conservative countries in Europe and it is important to dress accordingly at all business engagements; formal suits are appropriate. Punctuality is expected of visitors, however, may not necessarily be reciprocated. People should be addressed as Señor (Mr), Señora (Mrs) and Señorita (Miss) unless otherwise specified. Shaking hands is usual with introductions. Business cards are common and like all documents it is recommended that they be printed in both Spanish and English. Gift giving is not common and not expected. Meetings often occur over lunches and dinners and may be characterized by several speakers. A hierarchy is generally observed with respect. Business hours vary: working hours are generally 8am to 5pm, but trading hours are roughly 9.30 to 2pm and 4.30pm to 8pm Monday to Friday.
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